Online Returns
Customers are welcome to return any online purchase to us within 14 days and will be offered a refund to the original payment method, or should they prefer, we can offer a credit note or exchange either.
In order for goods to qualify for a refund within 14 days of purchase, it must meet the following requirements:
The items must be returned as sold, that is in its original (undamaged) packaging, including any documentation and with any tamper proof seals intact.
The product must be accompanied by the receipt.
If an item has been used or are otherwise in unsaleable condition (damaged or soiled packaging, parts missing) I.T. Revamp reserve the right to refuse a return under this policy.
If a promotional item was included in the original sale, these need to be returned also to avail of the refund. If they are no longer available, their equivalent non-discounted value will be deducted from the refund amount.
In Store Returns
Where an item is returned for a refund, the refund will be made to the original form of payment.
Where the original form of payment was a credit or debit card, the same card must be physically present for the refund to be processed. The product must be accompanied by the receipt.
If an item has been used or are otherwise in unsaleable condition (damaged or soiled packaging, parts missing) I.T. Revamp reserve the right to refuse a return under this policy.
This policy does not affect your legal rights.
If your product arrived damaged or defective, or if it wasn’t the correct product, just email us at support@itrevamp.com with details of your issue and your order number. Refunds are available for up to 14 days after the product was delivered to you. Please pack all cables and accessories that came with the product. Use the address on the shipping label provided to you. Once I.T. Revamp has received the package and inspected the item, the refund will be applied back to the original payment method. This usually takes 5-7 business days to process.
If any products delivered to you are damaged or faulty, this must be notified to our Customer Support Team within 3 days of the delivery at support@itrevamp.com. Damaged products must not be used and must be returned in the condition that they were received, with all original packaging, documentation and accessories included.
Repair Of Faulty Goods
If any goods you received develop a fault, please email support@itrevamp.com. The products will then be returned to the manufacturer to be assessed and/or repaired as appropriate. You will be provided with an estimated timeframe of when your product will be repaired. However, repair times may vary due to reasons beyond the control of I.T. Revamp, such as availability of parts, or difficulty replicating the reported fault.
If the products you return for repair contain data, replacement or repair of the product may result in the permanent loss of this data. As such, we strongly recommend that you back up your data frequently to prevent data loss. Sensitive data may be visible to the party assessing and/or repairing your goods, as such should be removed where possible to preserve confidentiality. We do not accept responsibility for any loss of data.
Here at I.T. Revamp If you decide to cancel a purchase, we want your cancellations to be hassle-free. Should you wish to cancel your purchase you have the right to do so, without giving any reason, before and up to 14 calendar days after your products have been delivered.
As a consumer, you are protected by the Sale Of Goods And Supply Of Services Act 1980 (as amended) (“the Act”) and other applicable Irish and EU legislation that protect consumers.
For further information about your consumer rights, visit the Competition and Consumer Protection Commission at www.ccpc.ie.
